Features and Functions
Cover all your bases
with Kitchen
The complete platform that makes project communication—and your life—way easier.
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Shared Inbox
Juggle all your project conversations
Manage thousands of messages in one place, and never miss a single update from your team or your clients.
Project communication
Kitchen organizes projects into shared conversations so everyone’s always on the same page.
Assignments & roles
Assign owners to conversations, and invite your team members to follow every update.
Project status
Open project conversations when clients reply, and close them as soon as you do. You’ll hit inbox zero in no time.
Internal-only messages
Send messages, helpful notes, or discuss important topics only you and other managers on your team will see.
Routing rules
Automate communication with if-then rules. Route new requests to the right managers so they respond on time.
Auto-assign managers
Point returning clients to the same managers they know and like, and keep the relationship running strong.
Custom fields
Create custom fields to include additional important information tied to a project.
Activity log
Know who’s done what and when, without having to ask anyone on your team.
Shared reminders
Get notifications wherever you and your team communicate. Stay on top of deadlines, meetings, and more.
Shared client notes
Privately give your team a heads up on what to expect from certain clients.
Location tracking
See where your clients are located so you don’t ping them at 2 am.
Delivery status
Know when clients open and read every message you send.
Email notifications
Get an instant update in your inbox when someone sends a message, submits a payment, or accepts a price quote.
Email replies
Need to reply on the go? Do it directly from your inbox. Kitchen makes sure your messages sync with the right projects.
Saved replies
Give your fingers a break from typing the same replies over and over. Use your saved ones instead.
Scheduled replies
Prep your messages ahead of time. Schedule them to go out at the best time for your clients. Like right after their morning coffee.
Watch conversations
Follow project conversations and get notifications in Slack when new messages come in.
Snooze conversations
Save messages for later if you’re not ready to respond. You’ll get a nudge when it’s time to reply.
Star messages
Star important messages and find them later with just one click.
See who’s online
Know when your clients are active in Kitchen to reach them at the right time.
Collision detection
Accidents happen, but not in Kitchen. Get real-time alerts if your teammates are replying to the same conversation.
File previews
View previews of PDFs, documents, and design files attached to every message.
Announcements
Let clients know when you’re out of office, or when you launch new services.
Permalinks
Share links to project conversations with your team and clients in Slack, email or Kitchen.
Drafts
Prep a message ahead of time, or get back to it later. Kitchen will autosave as you type.
Email signatures
Add a little personal touch to your messages with your profile picture, name, job title or favorite ice cream flavor.
Slick searching
Find what you’re looking for fast and easily with search scopes, operators and filters.
Due dates
Let everyone know when projects are due so deadlines are never missed.
Large attachments
Attach files up to 250MB to any outgoing messages or internal notes.
Bulk actions
Kill a lot of virtual birds with one stone—err, click. Select up to 20 project conversations and act on them all at once.
Formatting
Add bold, italics, lists and images, and anything else to format your messages.
User-friendly interface
We designed Kitchen to look and feel like the apps you use every day. So when you’re logged in, there’s nothing new to it.
Project Billing
Streamline your billing process
Bill projects, get paid, and send invoices without the legwork. Kitchen handles the heavy lifting so you get paid, period.
Charges
Bill and track charges in the same spot all project communication is happening.
Checkout
Set clients up with a safe, speedy and straightforward checkout process, and get paid right on time.
Taxes
Kitchen automatically calculates taxes based on your client’s location during checkout.
Invoices
Kitchen automatically generates a formal invoice after clients pay you, and sends it to them instantly.
Track bank-wire payments
Add your bank details in Kitchen, and clients can manually transfer funds to your account.
Use more than one payment gateway
Kitchen lets you use multiple payment gateways simultaneously. Because it’s never a bad idea to have a backup.
Billing profiles
Save clients’ non-sensitive billing information in Kitchen for faster checkouts down the road.
VAT ID validation
Based in the EU? Kitchen auto-validates each VAT ID during checkout for jet lag-free payments.
Lightning fast setup
Connect your PayPal business email to Kitchen and you're good to go. If you’re using Stripe or 2checkout, you’ll need to fill in just a couple more fields to get started.
Plays well with major payment gateways
Kitchen fully supports Stripe, PayPal, and 2checkout.
Quotes and Approvals
Get an instant “yes” from clients, then get paid upfront
Create and send detailed price quotes that easily land you the job. Simplify how you price your work, and get the green light ASAP.
One-click Approvals
Speed up your price approval process. Let clients accept quotes and pay you upfront with just one click.
Pricing tiers
Keep all your clients happy with pricing options that match their expectations.
Approvals from email
Clients can approve price quotes straight from their inbox. Save them time so you can get straight to business.
Price breakdowns
Clarify every detail without the back-and-forth. Show clients how you price your services, what you'll deliver, and when you’ll get it done.
Pricing variables
Always price your work the right way. Set specific rates for different services, and keep your pricing consistent.
Auto-calculated timeframes
Base your timeframes on price and Kitchen will automatically calculate the total cost of the turnaround time.
Discounts & Free items
Who doesn’t love some savings? Mark what’s free, included or excluded for new or returning clients.
Math expressions
Write out simple math expressions and let Kitchen do the hard calculations.
Upfront payments
Once your price quote is approved, clients are redirected to checkout where you’ll get paid upfront, safely and securely.
Days off
Exclude weekends, company holidays, and vacation days from your timeframes.
Templates
All your price quotes can be copied and reused. Save more time with a template that works on hand, ready-to-go.
Universal format
Easily share your price quotes wherever you’re communicating: email, Slack, or Kitchen.
Client Area
Give clients the inside scoop
Let them in on your process, check in with you and your team, accept price quotes, and pay you securely.
Send messages
Keep all your communication open and organized so you and your clients can easily discuss project requirements.
Attach files
Clients can attach files up to 250MB to any message they send.
Invite co-workers
Invite your client’s colleagues to Kitchen and quickly catch them up to speed with project progress.
Know what they owe
Clients can see everything they’ve paid or owe, and fulfill payments without logging into Kitchen.
Submit payments
Clients can pay safely and securely through credit card, PayPal, bank wire, or even e-checks—with or without logging into Kitchen.
Download invoices
Kitchen automatically generates a formal invoice ready for download, and sends it to clients instantly after you’re paid.
Approve price quotes
Let clients instantly approve price quotes from their inbox or Kitchen in one click.
Unlock deliverables
Clients can access final deliverables once they’ve paid, so you can close out projects without worrying.
Reply via email
Clients can reply straight from their inbox, and Kitchen will sync their message with the right projects.
Login only with email
Kitchen automatically sets up your clients’ account so they can log in with just their email.
Branding
Design your Kitchen your way
Customize your Kitchen to fit your business’s branding. Feel right at home when you log in.
Logo
Add your logo, change your workspace title, and make Kitchen look just like your business’s website.
Themes
Customize Kitchen colors to match your website brand identity.
Custom domain
Point your own domain, or sub-domain, to Kitchen and look even more like a pro.
Your email domain
Customize all email notifications from Kitchen to come from your business's domain.
Integrations
Kitchen plays well with your favorite tools
Connect Kitchen to your website, email, internal tools and project management platforms.
Kitchen Inbox
Get projects in Kitchen through your account email address. Kitchen will automatically store new projects or merge with existing ones.
Forms
Point existing website forms to Kitchen with simple tweaks to a couple lines of code. Or, just copy and paste a small code snippet. And if coding isn’t your thing, we’ll take care of it.
WordPress
Install our WP add-on to connect Gravity Forms to Kitchen. Map form fields without touching a single line of code.
Slack notifications
Get Slack messages when someone sends a message in a project you’re watching, or when price quotes are approved.
Email notifications
Get email updates when new messages, payments, accepted quotes or other important events come through.
Rest API
Create more advanced integrations like multi-step forms, order forms, or any other form that makes sense for your business.
Webhooks
Get updates in your project management or accounting platforms when a new project request comes in or a payment gets processed, and keep them in sync.
Security
We don’t mess around when it comes to privacy and security
We take the highest security measures to keep every transaction, message, and bit of information safe.
99.99% uptime
There’s no time for downtime. Kitchen’s servers are super stable so you’re always connected.
256-bit SSL secure connection
Each connection to Kitchen’s servers is encrypted with 256bit SSL protocol, for both managers and clients.
Level 1 PCI compliance
Every single payment is processed securely. Kitchen does not store any sensitive data like credit card numbers or payment tokens.
Two-Factor authentication
Any time you or your clients log into Kitchen, you’ll need to prove you are, in fact, a human, with a TFA code sent by Google.
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Change the way you
work with clients forever
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